Ken Brown & Sons Inc
Description
Standard shop selling a variety of plumbing equipment including pipes, faucets & cleaning supplies.
Review Summary
- Positive: Helpful, knowledgeable staff with good inventory. Excellent customer service, including assisting customers with identifying parts and offering solutions.
- Negative: One review mentions slow service and a rude associate.
- Other: Some reviews highlight the store's value for tradespeople and ability to assist with complex issues. They provide guidance and save customers money. Limited space for trailers; call ahead.
Reviews
View All on Google4.8
(64 reviews)
Thanh Neang
I came here some time ago with a simple plumbing issue. Though I was looking forward to some decent customer service like a normal person would expect, instead, I wasn't greeted nor helped immediately. Had to wait 12 minutes because your store associate, Todd likes to prioritize conversations with others before work apparently. When I was finally acknowledged, his behavior towards me seemed like I don't belong there. Which is fine with me because that's the first and last time I'm ever coming to this place.
Derek Benoit
These guys are so helpful!! Highly knowledgeable and friendly.
Luis Hernandez
November 18, 2021
Not much space to drive in for unloading trailer. Call the store before arriving. They tell you how to get there and park your trailer. Great guys.
Jaymom Ussin
Was very polite and knew exactly what I needed. As a female itās hard to find this kind of help I was able to text a picture of my problem and the part was ready when I walked in the store! Itās rare these days to find such great customer service ā Iāll definitely be a returning customer š
RiverRat
Very helpful and knowledgeable with a good inventory. Let me say I'm not a plumber but my job requires me to do plumbing from time to time. Half the time I'm not sure what I'm asking them for or just walk in and dropped on there counter but thanks to them there's no project I have not completed. You are not going to get that kind of help or knowledge from a big box store.
Grave āGrave Diggerā Digger
I am so glad I found this company. I was looking for a simple part I needed to exhaust my hot water heater that NO one else could help me to locate. I called them and was told the part I needed and they stocked them all the time. If you need a part call here first.
Kraig Richard
July 20, 2022
Super helpful to get my hands on the wall. Where the trades people go.
Lyle Burkhardt
I went to buy a part for my hot water heater and these guys set me straight. They diagnosed my problem, told me not to waste my money with them (bc that part wasn't the problem) and to call the manufacturer to get the part i needed (that was under warranty and didn't cost anything). The other company i was dealing with didn't do half as much as these guys. They didn't do any actual work for me, but they saved me a big headache and a lot of money.